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Delivery

Australian Orders:

We offer FREE Delivery Australia wide on all orders over $45, regardless of the size of your order and the number of products ordered. Our standard delivery rate on orders under $45 is a flat rate $9.95. All orders are dispatched within 2 days from payment, depending on stock availability.

Approximate delivery times are: 

NSW - 2 working days

ACT - 2 working days

VIC - 3 working days

SA - 3 working days

QLD - 3 working days

TAS - 5 working days

WA - 5 working days

NT - 5 working days,

We use Australia Posts' receipted delivery service for all our orders, which is a door to door service and requires a signature on delivery. If no one is at the delivery address given to us, then a card will be left and the goods will need to be collected from your local Post Office. We cannot leave parcels unattended at the front door unfortunately.

 

New Zealand Orders:

We offer FREE Delivery to New Zealand on all orders over AUD$199, regardless of the size of your order and the number of products ordered. Our standard delivery rate on orders under AUD$199 is a flat rate AUD$14.95.

We use Australia Post Express Courier International service for all our orders which is a door to door service that requires signature on delivery and there is end-to-end tracking.

 

International Orders:

We use Australia Post Express Courier International service for all our orders which is a door to door service that requires signature on delivery and there is end-to-end tracking.

Our schedule of rates are calculated in AUD and are a flat fee based on your total order value only, regardless of the size of your order or number of products ordered:

 

Order Value $0 - $99 $100 - $199 $200 - $299 $300 - $399 $400 - $499 $500 - $999 $1,000 - $1,999 $2000 +
USA $39.95 $49.95 $59.95 $69.95 $79.95 $89.95 $99.95 FREE
Canada $39.95 $49.95 $59.95 $69.95 $79.95 $89.95 $99.95 FREE
Japan $39.95 $49.95 $59.95 $69.95 $79.95 $89.95 $99.95 FREE
Hong Kong $39.95 $49.95 $59.95 $69.95 $79.95 $89.95 $99.95 FREE

USA, Canada, Japan & Hong Kong

Order Value Rate
$0 - $99 $39.95
$100 - $199 $49.95
$200 - $299 $59.95
$300 - $399 $69.95
$400 - $499 $79.95
$500 - $999 $89.95
$1,000 - $1,999 $99.95
$2,000+ FREE

 

 

All orders are dispatched from our central warehouses 2-14 days from receipt of payment, depending on stock availability. Delivery time to the above countries is usually 2-4 business days from dispatch and dependant on clearance at customs.

 

Order status & tracking:

A notification email will be sent to you once your order has been dispatched. A tracking number is assigned to each carton of your delivery once your order has been carefully packed and dispatched from our central warehouse.

The details of your tracking number/s can be found under 'my account' in your order history

You can track your delivery by entering this number/s at www.auspost.com.au/track

If Australia Posts' tracking says "no event found" - it means that your parcel is still in transit between Ausralia Posts' Sydney depot and your local Australia Post delivery centre. Once your parcel has been received by your local delivery centre it is scanned in and the delivery status will appear (i.e. on board for delivery today) 

 

Out of stock items:

From time to time we may be unable to fulfil an item/s that you have ordered due to unforseen circumstances. If this is the case with your order, we will contact you, advising you of the expected time of arrival for your product ordered. You will have the option to either place the item/s on backorder and wait for the product to arrive into our warehouse, choose another product or receive a refund.

Please note:

Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.


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